Terms and conditions of purchase
1. Object
These Terms and conditions of purchase, have the purpose of regulating contracts with consumers or users (hereinafter, user or buyer), celebrated outside commercial establishments and at a distance; the provisions on guarantees in the sale of consumer goods and the regulation on civil liability for damages caused by defective products, on purchases made on our website (hereinafter online store, website, web page or web).
two- Data of the Responsible / Service Provider of the Information Society
You can buy all our products/items through this website and make your payments safely, following the steps indicated in the purchase process and in these terms and conditions of purchase.
3- place an order
Following the instructions that we will offer you in the purchase process, placing an order will be very simple, you will only have to select the products and quantities chosen and once verified in the shopping cart that everything is correct, finalize the order.
If you are already registered as a customer, you must enter your access data (username and password) to recognize you and allow you to verify or modify your data and delivery points. Otherwise, you must register as a new customer or provide us in the form that we show you, the data necessary to identify you as a user unequivocally. Once you have provided us with all the user data, you will receive a validation email with your username and password to access your purchases. For security, you may be asked for a second password, in which case we will send it to your phone or email (your choice).
Once the payment has been made by the chosen method and with the options that we provide you, the purchase process will have been completed and you will receive an email with the confirmation of your order, estimated delivery date or in which delivery process it is.
If you are under 16 years of age, you must ask your parents, guardians or legal representative to place the order, as we are prohibited from selling to children under 16 years of age. The user is solely responsible for the veracity of the information sent to us.
4- Product price
All the prices of the products advertised on our website include Value Added Tax (VAT) and are expressed in the EURO (€) currency .
When some type of discount is applied to the products, this will be clearly indicated, specifying the percentage of discount or reduction in the price that is applied to the product, the price indicated in the sale offer not being negotiable.
Our entity reserves the right to modify its prices at any time, so it is suggested that they be verified by the user before making any order/payment.
5- Payment method
You can pay on our website through Bizum through the mobile application of your bank. Also by PayPal or with VISA and MasterCard bank cards.
In order for the payment to be made without any incident and to minimize any unauthorized intrusion into your bank details, you will be automatically redirected to the online payment platform of your bank, where it will be necessary to authorize the payment and thereby confirm that the order has actually been made by you.
6- Availability of the service
The products/articles are available for peninsular Spain and for the Balearic Islands.
If for any reason beyond our control (natural disasters, war conflicts, pandemics, etc.) delivery is not possible, we will let you know before finalizing the order.
7- Product availability
All the orders that you make will be subject to the availability of the product/item in our stocks. If your order cannot be carried out due to lack of stock, a refund will be made for the amount (€) that you paid for it.
8- Delivery Policies
The delivery of products/items will be made once the order has been paid and confirmed.
They will be sent according to the method previously selected by you on our website and delivered within a maximum period of 48 hours from the date of confirmation of the order.
If the delivery cannot take place within the period indicated above, or because you are absent, we or the transport company will contact you by email to offer you an alternative delivery date or coordinate it.
If at the time of purchase any of the products is temporarily unavailable due to lack of stock, you will be informed so that you can choose another option, if you deem it appropriate.
If at the time of preparing your order we do not have stock of any of the products, you will be informed of the expected delivery date, the possibility of replacing it with another product of the same cost and characteristics or the possibility of canceling your order.
The product will be considered delivered when there is evidence of its delivery by you, by signing the proof of delivery, or by a third party designated by you and the latter’s signature.
Our company is not responsible for the impossibility of delivery of the order within the established deadlines, in the following cases:
- Strikes and lockouts
- Disruption of public order, terrorist threat or war
- Fire, explosion, flood, earthquake, subsidence, epidemic or any other natural or health phenomenon
- Restrictions on the use of means of transport, both private and public
- Inability to use private or public telecommunications systems
- legal impossibility
All shipments will be free to mainland Spain and the Balearic Islands. In case it is necessary to apply delivery costs, they will be clearly shown in the purchase process, so that you can freely decide if you want to continue with said purchase.
9- Invoices
You can request an invoice for all your purchases free of charge, according to article 63.3 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
Your invoices will be sent to your email, only if you request it in the purchase process.
10- Cancellation of orders
You can cancel your order at any time, for this you must tell us your decision by sending an email to info@desancho.com. The data we need to meet this request are the following:
- Name and surname with which you made the order
- order date
- Items you want to return
Once the cancellation of the order has been requested, you will receive a confirmation email.
If at the time of requesting the cancellation of the order it has already been sent, we will remind you in our order cancellation confirmation of the procedure to be followed.
11- Right of withdrawal
You can exercise your right of withdrawal of the purchase made on our website, and, therefore, you can return the products/items within a maximum period of 14 calendar days from when you purchased the products/items.
The right of withdrawal will not be applicable in the cases established in article 103 of Royal Legislative Decree 1/2007, of November 16.
In case of withdrawal on your part, you must complete this Withdrawal Form .
We will notify you by email of receipt of your withdrawal request.
Your return will implicitly include the payment of the purchase amounts and, if any, the delivery costs. The payment will be made in the same means of payment with which the product/item was purchased.
You must bear the costs of returning the products subject to withdrawal, and must make the return without undue delay and in any case no later than within 14 calendar days, from the date on which you notify us of your decision to withdraw. The return will be made to DE SANCHO & BUSÓ STYLISTAS, SL, with address at Avenida Regne de Valencia, 7, CP 46005 Valencia – Spain.
The product/item to be returned must be perfectly packed and sealed, so that it cannot suffer any damage during transport.
In the event of a State of Alarm and its possible extensions, the deadlines for the return of products purchased by any modality, either in person or online, could be interrupted. The periods of interruption and resumption of the activity will be those established by the regulations with the force of Law that are approved at any given time.
12- Guarantees
According to article 118 of Royal Legislative Decree 1/2007, of November 16, if the product/article presents defects that prevent its normal use or does not offer the benefits described according to its nature, you will have the right to repair it, to its replacement, to the reduction of the price or to the refund of its amount, (as established in articles 119, 120, 121, 122 and 123 of RDL 1/2007) within a period of two (2) years from the purchase .
To do this, you must contact us in writing to the email info@desancho.com , informing us of the nature of the problem, the time, the conditions of its appearance and your choice of your guarantee right (replacement, repair, reimbursement, etc.).
In the event that you choose to refund the product/item, this will be done within a maximum period of 14 calendar days, by the same means by which the purchase was made. The refund will include the payment of the purchase amounts of the product and the delivery costs, if any.
If you choose the repair of the product/article, this will be completely free of charge and in cases where the repair carried out was not satisfactory and the object was not in optimal conditions to fulfill the use for which it was intended, you will have the right to replace the product. acquired by another of identical characteristics or to the refund of the price paid.
You must return the product without undue delay and in any case no later than 14 calendar days from the date on which you notify us of your decision. The shipment must be made to DE SANCHO & BUSÓ STYLISTAS, SL, with address at Avenida Regne de Valencia, 7, CP 46005 Valencia – Spain. You will be responsible for the shipping costs of your return.
In the event of a State of Alarm and its possible extensions, the deadlines for the return of products purchased by any modality, either in person or online, could be interrupted. The periods of interruption and resumption of the activity will be those established by the regulations with the force of Law that are approved at any given time.
13- Conflict resolution
According to the provisions of Regulation (EU) 524/2013 applicable throughout the European Union, you can go to the European Union’s online dispute resolution platform (platform ODR), as it is a platform that allows consumers to submit complaints by filling out an electronic form available in all the official languages of the European Union, Norwegian and Icelandic.
You can check the ODR Platform here .
