{"id":12503,"date":"2022-02-18T10:13:21","date_gmt":"2022-02-18T10:13:21","guid":{"rendered":"https:\/\/desancho.com\/terms-and-conditions-of-purchase\/"},"modified":"2023-10-26T11:32:05","modified_gmt":"2023-10-26T11:32:05","slug":"terms-and-conditions-of-purchase","status":"publish","type":"page","link":"https:\/\/desancho.com\/en\/terms-and-conditions-of-purchase\/","title":{"rendered":"Terms and conditions of purchase"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12503\" class=\"elementor elementor-12503\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-941ed54 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"941ed54\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-81bbe0b\" data-id=\"81bbe0b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6545751 elementor-widget elementor-widget-heading\" data-id=\"6545751\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and conditions of purchase\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecbb1c0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ecbb1c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec9d4ca elementor-widget elementor-widget-text-editor\" data-id=\"ec9d4ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. Object<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">These Terms and conditions of purchase, have the purpose of regulating contracts with consumers or users (hereinafter, user or buyer), celebrated outside commercial establishments and at a distance; the provisions on guarantees in the sale of consumer goods and the regulation on civil liability for damages caused by defective products, on purchases made on our website (hereinafter online store, website, web page or web).<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-714c8d1 elementor-widget elementor-widget-text-editor\" data-id=\"714c8d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>two-<b><\/b> <b>Data of the Responsible \/ Service Provider of the Information Society<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0891e82 elementor-widget elementor-widget-image\" data-id=\"0891e82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"269\" src=\"https:\/\/desancho.com\/wp-content\/uploads\/2022\/02\/recorte-ds-1024x269.png\" class=\"attachment-large size-large wp-image-12499\" alt=\"\" srcset=\"https:\/\/desancho.com\/wp-content\/uploads\/2022\/02\/recorte-ds-1024x269.png 1024w, https:\/\/desancho.com\/wp-content\/uploads\/2022\/02\/recorte-ds-300x79.png 300w, https:\/\/desancho.com\/wp-content\/uploads\/2022\/02\/recorte-ds-768x202.png 768w, https:\/\/desancho.com\/wp-content\/uploads\/2022\/02\/recorte-ds-600x158.png 600w, https:\/\/desancho.com\/wp-content\/uploads\/2022\/02\/recorte-ds.png 1445w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bdfb43 elementor-widget elementor-widget-text-editor\" data-id=\"3bdfb43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You can buy all our products\/items through this website and make your payments safely, following the steps indicated in the purchase process and in these terms and conditions of purchase.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a4fe68 elementor-widget elementor-widget-text-editor\" data-id=\"1a4fe68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>3-<b><\/b> <b>place an order<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6cfbc1 elementor-widget elementor-widget-text-editor\" data-id=\"c6cfbc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Following the instructions that we will offer you in the purchase process, placing an order will be very simple, you will only have to select the products and quantities chosen and once verified in the shopping cart that everything is correct, finalize the order. <\/span><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">If you are already registered as a customer, you must enter your access data (username and password) to recognize you and allow you to verify or modify your data and delivery points. Otherwise, you must register as a new customer or provide us in the form that we show you, the data necessary to identify you as a user unequivocally. Once you have provided us with all the user data, you will receive a validation email with your username and password to access your purchases. For security, you may be asked for a second password, in which case we will send it to your phone or email (your choice).<\/span><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">Once the payment has been made by the chosen method and with the options that we provide you, the purchase process will have been completed and you will receive an email with the confirmation of your order, estimated delivery date or in which delivery process it is.<\/span><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">If you are under 16 years of age, you must ask your parents, guardians or legal representative to place the order, as we are prohibited from selling to children under 16 years of age. The user is solely responsible for the veracity of the information sent to us. <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc886ff elementor-widget elementor-widget-text-editor\" data-id=\"fc886ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>4-<b><\/b> <b>Product price<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21bf915 elementor-widget elementor-widget-text-editor\" data-id=\"21bf915\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">All the prices of the products advertised on our website include Value Added Tax (VAT) and are expressed in the EURO (\u20ac) currency<\/span> <span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When some type of discount is applied to the products, this will be clearly indicated, specifying the percentage of discount or reduction in the price that is applied to the product, the price indicated in the sale offer not being negotiable. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our entity reserves the right to modify its prices at any time, so it is suggested that they be verified by the user before making any order\/payment.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfbdd4a elementor-widget elementor-widget-text-editor\" data-id=\"dfbdd4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>5- <b>Payment method<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c77021a elementor-widget elementor-widget-text-editor\" data-id=\"c77021a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You can pay on our website through Bizum through the mobile application of your bank. Also by PayPal or with VISA and MasterCard bank cards. <\/span><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">In order for the payment to be made without any incident and to minimize any unauthorized intrusion into your bank details, you will be automatically redirected to the online payment platform of your bank, where it will be necessary to authorize the payment and thereby confirm that the order has actually been made by you. <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6683812 elementor-widget elementor-widget-text-editor\" data-id=\"6683812\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>6- <b>Availability<\/b> <b>of the service<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9abfbb3 elementor-widget elementor-widget-text-editor\" data-id=\"9abfbb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The products\/articles are available for peninsular Spain and for the Balearic Islands.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If for any reason beyond our control (natural disasters, war conflicts, pandemics, etc.) delivery is not possible, we will let you know before finalizing the order.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bef3bd elementor-widget elementor-widget-text-editor\" data-id=\"5bef3bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>7- <b>Product availability<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f00d257 elementor-widget elementor-widget-text-editor\" data-id=\"f00d257\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">All the orders that you make will be subject to the availability of the product\/item in our stocks. If your order cannot be carried out due to lack of stock, a refund will be made for the amount (\u20ac) that you paid for it.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc6beda elementor-widget elementor-widget-text-editor\" data-id=\"bc6beda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>8- <b>Delivery Policies<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3199288 elementor-widget elementor-widget-text-editor\" data-id=\"3199288\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The delivery of products\/items will be made once the order has been paid and confirmed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They will be sent according to the method previously selected by you on our website and delivered within a maximum period of 48 hours from the date of confirmation of the order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the delivery cannot take place within the period indicated above, or because you are absent, we or the transport company will contact you by email to offer you an alternative delivery date or coordinate it. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If at the time of purchase any of the products is temporarily unavailable due to lack of stock, you will be informed so that you can choose another option, if you deem it appropriate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">If at the time of preparing your order we do not have stock of any of the products, you will be informed of the expected delivery date, the possibility of replacing it with another product of the same cost and characteristics or the possibility of canceling your order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The product will be considered delivered when there is evidence of its delivery by you, by signing the proof of delivery, or by a third party designated by you and the latter&#8217;s signature. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our company is not responsible for the impossibility of delivery of the order within the established deadlines, in the following cases:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Strikes and lockouts<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Disruption of public order, terrorist threat or war<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fire, explosion, flood, earthquake, subsidence, epidemic or any other natural or health phenomenon<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Restrictions on the use of means of transport, both private and public<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inability to use private or public telecommunications systems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">legal impossibility<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">All shipments will be free to mainland Spain and the Balearic Islands. In case it is necessary to apply delivery costs, they will be clearly shown in the purchase process, so that you can freely decide if you want to continue with said purchase.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-204edb8 elementor-widget elementor-widget-text-editor\" data-id=\"204edb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>9- <b>Invoices<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dc302c elementor-widget elementor-widget-text-editor\" data-id=\"7dc302c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You can request an invoice for all your purchases free of charge, according to article 63.3 of Royal Legislative Decree 1\/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your invoices will be sent to your email, only if you request it in the purchase process.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ba54c5 elementor-widget elementor-widget-text-editor\" data-id=\"9ba54c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>10- <b>Cancellation of orders<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-753b853 elementor-widget elementor-widget-text-editor\" data-id=\"753b853\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You can cancel your order at any time, for this you must tell us your decision by sending an email to<\/span> <a href=\"mailto:info@desancho.com\"><span style=\"font-weight: 400;\">info@desancho.com<\/span><\/a><span style=\"font-weight: 400;\">. The data we need to meet this request are the following:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Name and surname with which you made the order<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">order date<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items you want to return<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Once the cancellation of the order has been requested, you will receive a confirmation email.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If at the time of requesting the cancellation of the order it has already been sent, we will remind you in our order cancellation confirmation of the procedure to be followed.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7ab19b elementor-widget elementor-widget-text-editor\" data-id=\"e7ab19b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>11- <b>Right of withdrawal<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ead5e3a elementor-widget elementor-widget-text-editor\" data-id=\"ead5e3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You can exercise your right of withdrawal of the purchase made on our website, and, therefore, you can return the products\/items within a maximum period of 14 calendar days from when you purchased the products\/items.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The right of withdrawal will not be applicable in the cases established in article 103 of Royal Legislative Decree 1\/2007, of November 16.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In case of withdrawal on your part, you must complete this Withdrawal<\/span> <b>Form<\/b> <b>.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We will notify you by email of receipt of your withdrawal request. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your return will implicitly include the payment of the purchase amounts and, if any, the delivery costs. The payment will be made in the same means of payment with which the product\/item was purchased. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You must bear the costs of returning the products subject to withdrawal, and must make the return without undue delay and in any case no later than within 14 calendar days, from the date on which you notify us of your decision to withdraw. The return will be made to DE SANCHO &amp; BUS\u00d3 STYLISTAS, SL, with address at Avenida Regne de Valencia, 7, CP 46005 Valencia &#8211; Spain.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The product\/item to be returned must be perfectly packed and sealed, so that it cannot suffer any damage during transport. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of a State of Alarm and its possible extensions, the deadlines for the return of products purchased by any modality, either in person or online, could be interrupted. The periods of interruption and resumption of the activity will be those established by the regulations with the force of Law that are approved at any given time. <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dd6978 elementor-widget elementor-widget-text-editor\" data-id=\"3dd6978\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>12- <b>Guarantees<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10e42c9 elementor-widget elementor-widget-text-editor\" data-id=\"10e42c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">According to article 118 of Royal Legislative Decree 1\/2007, of November 16, if the product\/article presents defects that prevent its normal use or does not offer the benefits described according to its nature, you will have the right to repair it, to its replacement, to the reduction of the price or to the refund of its amount, (as established in articles 119, 120, 121, 122 and 123 of RDL 1\/2007) within a period of two (2) years from the purchase .<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To do this, you must contact us in writing to the email<\/span> <a href=\"mailto:info@desancho.com\"><span style=\"font-weight: 400;\">info@desancho.com<\/span><\/a> <span style=\"font-weight: 400;\">, informing us of the nature of the problem, the time, the conditions of its appearance and your choice of your guarantee right (replacement, repair, reimbursement, etc.).<\/span> <\/p>\n<p><span style=\"font-weight: 400;\">In the event that you choose to refund the product\/item, this will be done within a maximum period of 14 calendar days, by the same means by which the purchase was made. The refund will include the payment of the purchase amounts of the product and the delivery costs, if any. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you choose the repair of the product\/article, this will be completely free of charge and in cases where the repair carried out was not satisfactory and the object was not in optimal conditions to fulfill the use for which it was intended, you will have the right to replace the product. acquired by another of identical characteristics or to the refund of the price paid.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You must return the product without undue delay and in any case no later than 14 calendar days from the date on which you notify us of your decision. The shipment must be made to DE SANCHO &amp; BUS\u00d3 STYLISTAS, SL, with address at Avenida Regne de Valencia, 7, CP 46005 Valencia &#8211; Spain. You will be responsible for the shipping costs of your return. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of a State of Alarm and its possible extensions, the deadlines for the return of products purchased by any modality, either in person or online, could be interrupted. The periods of interruption and resumption of the activity will be those established by the regulations with the force of Law that are approved at any given time.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a1519b elementor-widget elementor-widget-text-editor\" data-id=\"4a1519b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>13- <b>Conflict resolution<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a89c76 elementor-widget elementor-widget-text-editor\" data-id=\"1a89c76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">According to the provisions of Regulation (EU) 524\/2013 applicable throughout the European Union, you can go to the European Union&#8217;s online dispute resolution platform (platform <\/span><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=ES\"><span style=\"font-weight: 400;\">ODR<\/span><\/a><span style=\"font-weight: 400;\">), as it is a platform that allows consumers to submit complaints by filling out an electronic form available in all the official languages of the European Union, Norwegian and Icelandic. <\/span><b> <\/b><\/p>\n<p><span style=\"font-weight: 400;\">You can check the ODR Platform<\/span> <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=ES\"><span style=\"font-weight: 400;\">here<\/span><\/a> <span style=\"font-weight: 400;\">.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and conditions of purchase 1. Object These Terms and conditions of purchase, have the purpose of regulating contracts with consumers or users (hereinafter, user or buyer), celebrated outside commercial establishments and at a distance; the provisions on guarantees in the sale of consumer goods and the regulation on civil liability for damages caused by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12503","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/desancho.com\/en\/wp-json\/wp\/v2\/pages\/12503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/desancho.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/desancho.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/desancho.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/desancho.com\/en\/wp-json\/wp\/v2\/comments?post=12503"}],"version-history":[{"count":2,"href":"https:\/\/desancho.com\/en\/wp-json\/wp\/v2\/pages\/12503\/revisions"}],"predecessor-version":[{"id":14278,"href":"https:\/\/desancho.com\/en\/wp-json\/wp\/v2\/pages\/12503\/revisions\/14278"}],"wp:attachment":[{"href":"https:\/\/desancho.com\/en\/wp-json\/wp\/v2\/media?parent=12503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}